General Terms and Returns
Vernisse S.r.l.s., with registered office in Rome, via Antonio Bertoloni 26, 00197 tax code and vat number 15190541001 registered at the Rome companies house (hereinafter "Vernisse") owns and runs the website www.vernisse.co (hereinafter the "website") for the online sale of products under the trademark Vernisse ® (hereinafter the “products").
1. Scope of this agreement
These terms and conditions govern the offer and sale of the products through the website. By using the website, customers agree to these conditions of sale and therefore Vernisse invites everybody to them carefully.
These conditions of sale may, at any time, be unilaterally updated and/or amended by opaline. therefore, we recommend customers to regularly access these terms and conditions before placing an order.
In the event that the customer does not agree, in whole or in part, with these terms and conditions, please refrain from placing any order and from using the website.
2. Customer’s obligations
Customers placing orders declare to have examined and accepted the conditions of sale.
Customers shall not use or communicate false or misleading information during the registration procedure and in any further communication with Vernisse. Customers are therefore solely responsible for the truthfulness and correctness of the information and data provided to Vernisse and undertakes to communicate any related changes to the information or data provided. Customers declare to be at least of 18 years of age.
Vernisse offers through its website the sale of high-quality products. each product sold through the website is accompanied by an accurate and detailed description of its essential qualities. Vernisse does not guarantee that the images and colors of the products correspond exactly to the actual ones, as they may be modified depending on the type of monitor or internet browser used by customers.
Customers who intend to purchase the products will have to follow the instructions on the website by placing an invitation to offer according to art. 1326 of the Italian civil code. The contract is concluded at the headquarters of Vernisse in via Antonio Bertoloni 26, Rome, Italy.
Vernisse’s acceptance of the customers’ offer will be confirmed by email sent to the customers’ email address provided when the order is completed and will contain a summary of the order made, the products purchased, and the link to these terms and conditions of sale.
The contract will be concluded and fully effective once the full payment is completed. The conclusion of the contract is however conditioned to the actual availability of the products in stock. For this reason, even after the acceptance of the offer, Vernisse shall not be liable for the unavailability of products.
Vernisse is committed to promptly notify customers of any stock unavailability due to excess demand or to other causes. it is understood that in case of permanent unavailability of the product, Vernisse’s liability shall be limited to the refund of the price paid.
Vernisse remains free not to accept incomplete and / or non-regular purchase orders.
Product prices may be subject to changes; before placing the order, customer are invited to check the exact amount of the final price.
Vernisse offers customers different payment methods via secure system.
If payment is made by credit card, the financial information provided by customers when (number of credit / debit card, expiration date) will be sent by encrypted protocol to the bank which provides remote electronic payment services.
Vernisse will only use this information to complete the customers’ purchase or to reimburse the amount paid in the event a product is not available after payment or in case of exercise of the right of withdrawal, or to prevent or report to the competent frauds to the competent authorities. opaline does not accept payments on delivery or by bank transfer.
5. Consumer code
The sale of products on the web site is subject to the current legislation according to the legislative decree no. 6 September 2005, n. 206 and subsequent amendments.
6. Shipping, customs duties and taxes
Vernisse is working without any stock and every piece is made-to-order. The delivery time may vary depending on the product and is indicated on the online form. In the absence of indications expressed on shipping times, the products will be shipped within 18 working days of receipt of payment. however, remote areas may require longer delivery times. when the order is shipped, customers will receive an email from Vernisse specifying the tracking number and a direct link to monitor the shipment status.
Vernisse delivers the products to customers with express shipping service dhl worldwide. Shipments to Italy, San Marino and the Vatican City will be shipped via dhl free of charge. shipments to European union have an extra charge of 15€; shipments to countries outside the European union will have extra charge of 25€.
if the products are to be delivered outside the European union, the total price reported in the order and in the order confirmation is net of any customs duties and any other taxes. Customers hereby agree to pay for any applicable customs duties or other costs, charges and local applicable taxes, if required, in addition to the price stated in the order and in the order confirmation, as required by the applicable laws in force in the country where the product will be delivered. The customer is invited to check with the relevant authorities in his country of residence or destination of products for further information.
Shipments are usually made from Monday to Friday between 9:00 and 16:30.
For more information regarding the shipping and delivery of products, customers are encouraged to contact the information service at Vernisse: email@example.com
7. Return policy and product replacement.
Customers have the right to cancel the order without penalty and without stating the reasons, within 14 working days from the day of the order. the customer must notify the vendor at firstname.lastname@example.org within fourteen (14) calendar days and should return the products within --- in the same condition in which he has received them and at his own expense.
Return is not admitted if the products are made with your exclusive measurements, since they can't be sold again after their return
In any case is possible to send them back and asking for an adjustment.
The products shall be sent to Vernisse at the following address: Vernisse, Piazza Castello 4, 20121, Milano.
The customer is responsible for supplying due information to facilitate the return process
in case of withdrawal, Vernisse shall reimburse the customer all sums paid, excluding shipping costs, taxes and custom duties. customers shall bear the shipping costs for the return of the products to Vernisse’s offices.
Vernisse shall proceed to such reimbursement using the same method of payment used by customers in the initial transaction, unless the same has expressly agreed otherwise; in any case, the customer will not incur any fees as a result of such reimbursement.
The refund procedure may be suspended until Vernisse acknowledges the return of the goods by the customer.
The consumer has a legal obligation to take reasonable care of the products whilst they are in his possession.
The return or the exchange of the products will only be accepted if the products ordered are returned in perfect condition, not used or damaged.
The integrity of the products to be returned is an essential condition for the legitimate exercise of the right of withdrawal. the consumer is liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. therefore, if the returned products are found damaged, (signs, abrasion, scratches, deformations), not complete with all parts and accessories or without the original packaging, customers shall be accountable for the decreased value of the good and be entitled to receive a refund to the residual value of the good. the vendor may withhold the refunded amount until it has received the products (and the verification of the status of the products has had a positive outcome).
9. Intellectual property
The customer acknowledges that all of the trademarks, names, distinctive traits, company name, image, photograph, written text or graph used on the website or relating to the products are and shall remain of exclusive ownership of Vernisse or of its licensors. the access to the website and/or the purchase of the products shall not grant the customer any right over the latter. the contents of the website cannot be reproduced, neither in total or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the seller or its licensors.
10. Applicable law and dispute resolution. Jurisdiction.
these terms and conditions of sale are governed by Italian law. in case of dispute the court that will have jurisdiction in the place of residence or domicile of the customers, subject to the possibility of operating the claims before the court of Rome, in case the customer agrees.