Politica dei rimborsi / Criteri di rimborso
Customers have the right to cancel the order without penalty and without stating the reasons, within 14 working days from the day of the order. the customer must notify the vendor at firstname.lastname@example.org within fourteen (14) calendar days and should return the products within --- in the same condition in which he has received them and at his own expense.
Return is not admitted if the products are made with your exclusive measurements, since they can't be sold again after their return
In any case is possible to send them back and asking for an adjustment.
The products shall be sent to Vernisse at the following address: Vernisse, Piazza Castello 4, 20121, Milano.
The customer is responsible for supplying due information to facilitate the return process
in case of withdrawal, Vernisse shall reimburse the customer all sums paid, excluding shipping costs, taxes and custom duties. customers shall bear the shipping costs for the return of the products to Vernisse’s offices.
Vernisse shall proceed to such reimbursement using the same method of payment used by customers in the initial transaction, unless the same has expressly agreed otherwise; in any case, the customer will not incur any fees as a result of such reimbursement.
The refund procedure may be suspended until Vernisse acknowledges the return of the goods by the customer.
The consumer has a legal obligation to take reasonable care of the products whilst they are in his possession.
The return or the exchange of the products will only be accepted if the products ordered are returned in perfect condition, not used or damaged.
The integrity of the products to be returned is an essential condition for the legitimate exercise of the right of withdrawal. the consumer is liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. therefore, if the returned products are found damaged, (signs, abrasion, scratches, deformations), not complete with all parts and accessories or without the original packaging, customers shall be accountable for the decreased value of the good and be entitled to receive a refund to the residual value of the good. the vendor may withhold the refunded amount until it has received the products (and the verification of the status of the products has had a positive outcome).
9. Intellectual property
The customer acknowledges that all of the trademarks, names, distinctive traits, company name, image, photograph, written text or graph used on the website or relating to the products are and shall remain of exclusive ownership of Vernisse or of its licensors. the access to the website and/or the purchase of the products shall not grant the customer any right over the latter. the contents of the website cannot be reproduced, neither in total or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the seller or its licensors.
10. Applicable law and dispute resolution. Jurisdiction.
these terms and conditions of sale are governed by Italian law. in case of dispute the court that will have jurisdiction in the place of residence or domicile of the customers, subject to the possibility of operating the claims before the court of Rome, in case the customer agrees.